Experience in the healthcare operations and/or technology.Experience utilizing Lean/Six Sigma concepts.Strong analytical ability in discerning priority and non-priority issues and making decisions from a number of alternatives based on data and logic.Ability to generate executive-level presentations in PowerPoint and Visio.Ability to manipulate and present data in Excel at an advanced level.3 years of project management experience, healthcare setting preferred.Bachelor’s Degree required Master’s preferred.Liaisons with other internal and external teams to achieve successfully project delivery.Collaborates with Compliance to manage Policy & Procedure documents for Clinical Operations, identifying policy gaps, coordinating reviews/updates, coordinating implementation/training, and communicating changes.Builds and maintains trackers, workflow diagrams, job aids, resource documents, and other documents/files in support of Care Management programs.Translates business requirements into operational projects and data/reporting requests and prioritizes needs to ensure appropriate and timely solution implementation.Proposes solutions/changes to existing processes by analyzing problems and opportunities for improvement, evaluating cost/benefit, making recommendations, and executing a plan. Identifies opportunities for automating manual processes and improving workflow efficiencies.Elizabeth's Medical Center Steward’s Network ER WAIT TIME. Supports development of appropriate mitigation plans for programs that are failing to meet KPI targets. Elizabeth's Medical Center Steward Family Hospital Brighton MA Find the right care: St. Reports on Clinical Operations program performance weekly and monthly, ensuring appropriate talking points for the given audience. Steward Health Care Westwood, MA Full-Time About Steward Health Care Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. NPI record contains FOIA-disclosable NPPES health care provider information. The 1356654495 NPI number is assigned to the healthcare provider STEWARD MEDICAL GROUP, INC, practice location address at 77 WARREN ST BRIGHTON, MA, 02135-3601. Aggregates, tracks, and validates performance data for Clinical Operations programs. This webpage represents 1356654495 NPI record.Maintains accurate and timely data operations, including (but not limited to) execution of ADT strategy, aggregation of ENS/HIE files, risk scoring and stratification, and performance reporting such as Case Detail and other Qlik reports.Supports contractual requirements with health plans.This role supports the MassHealth line of business.This position will be responsible for data acquisition, tracking, and reporting operational efficiency compliance reporting and communicating the performance/progress of programs and projects. Primary responsibility will focus on meeting key performance measures to support the maintenance and expansion of SHCN’s Care Management programs for Medicaid and commercial payers nationally. Must have knowledge of medical terminology and anatomy and experience with office procedures and in business/administrative processes and procedures with strong computer skills.Position Purpose: The Program Manager, Clinical Operations is responsible for delivering on the implementation and integration of key Clinical Operational projects and initiatives.Experience in a medical office preferred.experience working in a healthcare environment is required.A High School diploma or graduation equivalency degree (GED) required.Handles patient, provider, and staff requests within the appropriate scope of practice.Call’s patients that have NO SHOWED and offers to reschedule their appointment.Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.Informs provider office if authorization requires a peer-to-peer approval with the payer.Educates patient on required preparation before their scheduled test.Call’s mammography patients when additional testing is needed.Checks orders for the following business day to ensure accuracy.Assists radiology technicians with add-ons as needed onto the schedule.Prepares encounters for the next workday.Obtains missing orders from provider office as needed (rotated weekly).Research previous reports as needed (rotated weekly).Assist patients with rescheduling tests as needed.Answer incoming phone lines to schedule appointments for provider offices.Position Purpose: The Scheduling Specialist provides scheduling support for a multi-faceted clinical office to ensure a smooth scheduling function in the Central Scheduling Department with excellent patient relations, interprets operating policies, while exercising independent judgment in resolution of clerical problems.
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